The UK's leading claims innovator

Contact us

Self Serve Solutions

Automated Where It Matters, Personal Where It Counts.

Our self-serve solutions combine real-time portals, intelligent chatbots, instant claim decisions, and more. Helping customers resolve claims faster, while reducing operational demand for insurers.

Claims settled in minutes, trusted by customers

Claims settled in minutes, trusted by customers

Using intelligent automation and real-time validation, SBS can progress claims from first notification to fulfilment in just minutes. From instant instruction and journey assessment to digital uploads and product ordering, every step is streamlined — delivering faster resolutions, simpler experiences, and consistently high customer satisfaction.

Using intelligent automation and real-time validation, SBS can progress claims from first notification to fulfilment in just minutes. From instant instruction and journey assessment to digital uploads and product ordering, every step is streamlined — delivering faster resolutions, simpler experiences, and consistently high customer satisfaction.

Find out more

Find out more

Intelligent Chatbot. Smarter Decisions.

Intelligent Chatbot. Smarter Decisions.

Powered by advanced LLM decision-making, our Lexy chatbot guides customers through the right journey in real time — adapting based on behaviour, claim type, and risk. Behind the scenes, every interaction is supported by automated fraud checks, intelligent routing to handlers where required, built-in Consumer Duty controls, and real-time reporting and management insights.

Powered by advanced LLM decision-making, our Lexy chatbot guides customers through the right journey in real time — adapting based on behaviour, claim type, and risk. Behind the scenes, every interaction is supported by automated fraud checks, intelligent routing to handlers where required, built-in Consumer Duty controls, and real-time reporting and management insights.

Find out more

Find out more

One portal.
Two experiences

Our connected portal ecosystem brings insurers and policyholders together through a single, intelligent platform. While insurers gain full control and operational efficiency, customers enjoy a simple, transparent claims journey — creating faster resolutions, better communication, and a seamless experience on both sides.

Our connected portals bring insurers and policyholders together through one secure, intelligent platform. Claims teams can manage triage, communications, vouchers and fulfilment, while customers can upload documents, track progress, pay excess and choose settlements — creating a faster, clearer and more connected claims journey for everyone.

Smart Triage

Voucher Management

Product Ordering

Customer Messaging

Chatbot Support

Document Uploads

Live Status

Excess Payments

FAQ

Common questions

How long will it take to settle my claim?

Usually it takes between 3-5 days to settle your claim though this can depend on the severity. SBS will reach out to you within 2 hours of receiving the claim from your insurer.

Can I manage my claim online?
How can I register feedback about my claim?
I haven’t received my Voucher what should I do?
When will the collection or inspection of my item take place?
How can I provide evidence of loss or ownership.
Can I return my replacement items?

FAQ

Common questions

How long will it take to settle my claim?

Usually it takes between 3-5 days to settle your claim though this can depend on the severity. SBS will reach out to you within 2 hours of receiving the claim from your insurer.

Can I manage my claim online?
How can I register feedback about my claim?
I haven’t received my Voucher what should I do?
When will the collection or inspection of my item take place?
How can I provide evidence of loss or ownership.
Can I return my replacement items?